RETURN POLICY

Q: What is Robert's Return Policy?
A: robertskauai.com accepts the return or exchange of full-priced merchandise with the original receipt and tags attached for up to 30 days after purchase. All sale merchandise is final sale. All sales are final on undergarments, sunglasses, goggles, watches, jewelry, cosmetics. Partial returns of multiple item promotions forfeit all promotional pricing. Even exchanges of the same promotional items are allowed.

Returns are refunded in the method of original payment. Shipping is nonrefundable. All merchandise must be returned in its original unused, unwashed packaged & resalable condition. Shoeboxes must not have tape or any other shipping labels on them - shoeboxes used as shipping boxes will not be accepted.

Return or Exchange By Mail

First email info@robertskauai.com to receive an authorization number. Enclose it with the item(s) in its original packaging (when possible). When exchanging items, be sure to indicate the replacement item, color, and size.

Then send your pre-paid package to:

Robert's of Kauai
Robert's of Kauai
Returns
3837 Hanapepe Rd (PO Box 528)
Hanapepe, HI 96716
Packages must be shipped pre-paid. We cannot accept C.O.D. deliveries.

Refunds and exchanges are processed when item(s) are received. Robert's of Kauai will pay to ship items processed as exchanges to you. Refunds are given for the price indicated on the original receipt. Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement.

RETURNS WITHOUT RECEIPT
Q: What if I need to make a return, but I've lost my original receipt?
A: If you no longer have a copy of your original receipt, an exchange may be made for merchandise of equal or lesser value. If you have further questions or require additional assistance, please email our Online Customer Service department at info@robertskauai.com.